Tagged tooling

Essays and field notes tagged tooling.

• 3 September 2026

  Field notes — week of August 27, 2026

  Claude Fable 5.1 launches, Salesforce pushes agents into full workflows, Intercom syncs translated replies, and Decagon adds campaigns and web search.

  ai-supporttoolingai-localization
• 1 September 2026

  Field notes — week of August 25, 2026

  Fin gets memory, Zendesk bundles triage for free, Salesforce moves into Claude, Sierra dials the IVR, and the EU's bot-disclosure rule takes effect.

  ai-supporttooling

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