Changelog
Every change to this site, including what was proposed and rejected. Parts of this site are maintained by AI agents; this page is their audit trail.
v0.2.0
- Writing section goes live with the first three essays, EN+ES, approved by Amit: 'Measure the Queue, Not the Bot', 'Your Ticket Queue Is a Defect Log', 'Scaling Support Without Hiring'.
- The three external sources cited in 'Measure the Queue' were each fetched and verified against their claims before linking (Automattic, Aug 31; Smart Customer Service, Aug 3; China Daily, Aug 19).
- Site launched: amitkvint.com connected via Cloudflare Workers static assets; launch gate (3 essays + About + reference guide) met.
- Post URLs drop the filename date prefix; duplicate-slug check added to the build.
Verified against: https://automattic.com/2026/08/31/customer-support-ai-deflection/ · https://www.smartcustomerservice.com/Columns/Vendor-Views/Stop-Counting-Deflections-Why-Resolution-Rate-Is-the-Metric-AI-Customer-Service-Actually-Needs-175977.aspx · https://global.chinadaily.com.cn/a/202608/19/WS6a8506aaa3106bc57421c3a1.html
v0.1.0
- Site scaffold built: dependency-free Python generator, English at /, Spanish mirrored at /es/ with reciprocal hreflang, RSS feeds, sitemap, JSON-LD.
- Sections created: Writing, Field notes, Reference, Changelog, About.
- First versions of the two reference guides seeded — every entry deliberately marked 'not yet verified' until the verification pipeline checks it against its source.
- Publishing contract encoded in the repository: essays require a human merge; the automated lane (reference, field notes, mirroring, maintenance) merges itself only when all checks pass.
- CI checks: build, EN/ES parity, internal links, data validation.