Amit Kvint
Essays on AI agents in customer support — what they can take on, what they break, and what should stay human.
Latest writing
The Weekly Reading
The most important part of running an AI support agent was an hour a week where two people read what it had actually said to customers.
Vibe Coding a Live WordPress Site With No Fancy Tools
No page builder, no premium theme, no staging service, no deploy plugin. Just knowing how WordPress works, knowing Claude Code well, and a bit of creativity.
What Should Never Be Automated
Every report was classified before a human saw it. The share that went to the agent is the number people ask about. The rest decided what the team became.
Latest field notes
Field notes — week of October 5, 2026
Sierra and Meta propose a Personal Agent Protocol, Decagon open-sources PACT, Anthropic ships Haiku 5.5, and DeepL launches an EU-sovereign tier.
Field notes — week of September 28, 2026
Anthropic funds engineer training, OpenAI adds computer use, Sierra and Decagon join OpenAI's marketplace, and Lokalise and Crowdin ship updates.