AI agents for customer support — a working map
The tools that answer customers, drafted from the operator's side. Entries marked 'not yet verified' are listed but their capabilities have not yet been checked against vendor documentation — the automated pipeline verifies and dates each one.
Foundation platforms
Anthropic Claude (Agent SDK)
Foundation models and an agent SDK used to build custom support agents and internal tooling.
OpenAI (Agents platform)
Foundation models and agent tooling used underneath many helpdesk AI products.
Helpdesk-native agents
Intercom Fin
Intercom's AI agent for customer conversations, resolution-based pricing; since Aug 2026 it carries a returning customer's context across sessions and channels.
Zendesk AI agents
Zendesk's AI agent layer over its ticketing and messaging products.
Freshworks Freddy AI
AI agent and copilot features across the Freshworks suite, including Freshdesk.
Salesforce Agentforce
Salesforce's agent platform for service, built on its CRM data layer.
HubSpot Breeze
HubSpot's AI agent suite, now unified under the Agent Hub brand with a customer-facing Customer Agent; Breeze is the AI assistant that helps build and manage them.
Standalone support agents
Sierra
Conversational AI agent platform for customer experience, sold standalone; agents can also place outbound calls and navigate IVR phone trees (Aug 2026).
Decagon
AI support agents across voice, chat and email, configured with natural-language Agent Operating Procedures.
GuruSup
Agentic AI customer support platform built in Spain.