Amit Kvint
Essays on AI agents in customer support — what they can take on, what they break, and what should stay human.
Latest writing
Vibe Coding a Live WordPress Site With No Fancy Tools
No page builder, no premium theme, no staging service, no deploy plugin. Just knowing how WordPress works, knowing Claude Code well, and a bit of creativity.
What Should Never Be Automated
Every report was classified before a human saw it. The share that went to the agent is the number people ask about. The rest decided what the team became.
It Says It Fixed It. It Didn't.
The fix loop with an AI coding agent is not a prompting problem. It is a debugging problem, and the part it cannot do for you is knowing where it broke.
Latest field notes
Field notes — week of September 21, 2026
Opus 5.5 and GPT-6 ship, Sierra argues for transparent agents, Decagon expands to Benelux, and DeepL reaches Copilot, ChatGPT and Claude via MCP.
Field notes — week of September 14, 2026
WPML ships 5.0, Decagon adds Generative Analytics and adversarial testing, Sierra earns AIUC-1 certification, and DeepL Voice preserves speaker tone.